Customer Service Rep.

Location:
  • Dalian, Liaoning, China
Job classification
Full Time
Posting date
1 day 10 hours ago
Posting ID
REQ-27889

Be an essential element to a brighter future. 

We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. 

Job Description

Customer Service Rep is key role in Order to Cash department to effectively manage customers’ orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle.

Provide service to foster and improve customer relationships and ensure customer satisfaction.

What You Will Do

  • · Follow Albemarle’s order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)
  • Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)
  • Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database
  • Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve.
  • Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings
  • Initial and ongoing confirmation and communication of order status to customers
  • Manage orders and customer commitments in accordance with sales control plans defined by Business
  • Assist Collections teams to resolve customer payment issues related to order fulfillment
  • Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers
  • Manage orders to meet monthly closing deadline
  • Specific duties as may be defined by individual business needs

What You Bring

Required:

  • College or university degree
  • Previous work experience in similar field
  • Basic IT skills: MS Office, quick learner for using systems.
  • Excellent problem-solving skills
  •  Fluent in English writing and speaking

Benefits of Joining Albemarle

  • Competitive compensation

  • Comprehensive benefits package

  • A diverse array of resources to support you professionally and personally.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.

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For Australia, you have the option to apply using Seek.