Mechanism for Community complaints and claims
Albemarle has a mechanism for any person, group or collective to file complaints or claims about the management of the Company, in any of its operations in Chile.
We want to be very transparent and effective in receiving complaints and claims, as well as in efficiently managing them through the Community Relations and Corporate Responsibility Management or any other management in the country.
We have several channels where you can file complaints and claims:
- By email to [email protected]
- At Community Meetings or Assemblies
- Receiving letters or messages directly from Community Relations staff
- Permanent Working Groups
- In the Integrity Channel (QR Code)
Albemarle Commitment
- Period of 12 business days* to receive the complaint, refer to the appropriate area, investigate and deliver a response to the affected person or group. (*) May be extended up to 90 days in case of a complaint that violates the Albemarle Code of Conduct.
- We undertake to protect the anonymity of all those claimants who request it. In accordance with the provisions of the Company's Code of Conduct, it is ensured that retaliatory actions of any kind are not used against those who make claims or file complaints.
- Any violation of this commitment may be subject to complaint and internal investigation through the procedures of the Compliance Management. The Grievances and Grievances mechanism will be subject to revisions and improvements according to the feedback provided by the communities themselves.