HR Operations Specialist

Be an essential element to a brighter future. 

We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our customers and the planet. 

Job Description

Albemarle is hiring for an HR Operations Specialist. This position is hybrid (3-days per week in office) and located in Charlotte, NC.

What You Will Do

• Manage end-to-end employee lifecycle by being the first contact person for our colleagues via phone, chat and online requests (Service Now) for employees
• Provide guidance on HR policies and procedures to employees on a wide range of topics.
• Ensure thorough resolution and timely completion of all cases while providing excellent HR customer service.
• Follow and give oral and written directions to employees in a helpful, courteous, and friendly manner while ensuring confidentiality of any sensitive topics.
• Identify areas for optimization in the service center, help reduce manual touch points, and lead cross training sessions with colleagues.
• Prepare all types of documentation for employees, like contracts, agreements, employment verification letters and much more in a timely manner.
• Support the on/offboarding process for all US sites.
• Keep HR databases updated with any organizational changes or employee data changes, ad hoc or following standard annual HR processes.
• Process employee related transactions in the appropriate system of record for HRIS, Payroll, Benefits and other systems of records.
• Respond to written and verbal inquiries from a variety of internal and external sources for the purpose of providing information, facilitating communication among parties and/or providing direction.
• Stay up-to-date on changing policies, technologies, services and state and federal regulations.
• Keep appropriate records on communication with employees and properly store and safeguard any required documentation/correspondence.
• Actively participate in ongoing initiatives and projects outside of the day-to-day work

What You Bring

Required:

• 3+ years in HR Shared Service Center or equivalent customer service setting
• Fluent in English
• Strong user knowledge of MS Office (mainly Word, Excel and Outlook)
• Ability to take accountability, keep deadlines, and be accurate with details
• Resourcefulness and demonstrated ability to leverage available tools/resources to proactively identify & drive solutions
• Demonstrated ability to collaborate across teams and functions, fostering strong partnerships to drive HR initiatives, resolve challenges, and support business goals.
• Ability to find the root cause of problems and to focus on their quick and efficient solution
• Ability to perform multiple tasks under time constraints and shifting priorities.
• Excellent customer service & strong written and verbal communication skills
• Experience with Service Now or comparable case management system

Preferred:

• Bachelor’s degree or above, HR degree preferred
• Knowledge of Workday and ServiceNow is an advantage
• Knowledge of current HR Service Center best practices, guidelines, and business process mapping

Benefits of Joining Albemarle

• Competitive compensation

• Comprehensive benefits package

• A diverse array of resources to support you professionally and personally.

We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. Help us shape the future, build with purpose and grow together.