Customer Service Representative

Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

Job description

• Ensuring customer satisfaction
• Interfacing internally (sales, SCM, etc.) and externally (customers, agents, terminals, warehouses, freight forwarders, etc.),
• Processing orders
• Following up on product deliveries and sales invoicing processes
• Receive & enter order into processing system and confirm shipments (vessels, barges, trucks) product and package availability
• Inform customer of ability to supply
• Initiate and follow-up on deliveries of products from terminals/warehouses to customers
• Prepare and check required documents necessary for transport, customs, shipping, and banking (invoices, commission notes, demurrage invoices, accruals for freight)
• Enter complaints, make initial response and take corrective action
• Ensure transportation (contact with transporters, scheduling of transports).
• Enter Samples orders and coordinate intercompany resupply orders

Requirements

• Fluency in English is required, any other European language is an advantage
• 2+ years relevant work experience
• Good IT skills (MS Office, SAP)
• Excellent problem solving skills
• Outstanding communication skills
• Costumer focused attitude; meet or exceed costumer’s expectations (internal/external), establishes and maintains effective relationships with customers
• Good organizing and time management skills
• Self development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills.

Choose to unlock your full POTENTIAL. Apply today.